Security guards help to keep people safe, but they are often the forgotten heroes of incident response. In many cases, they are the first on the scene of situations where they must decide if fire, EMT, or law enforcement presence is required or if they have the ability to resolve the issue on their own.… Read More »
Besides observation skills and attention to detail, the power to de-escalate a volatile situation is one of the most valuable abilities a security officer can have. Lesser skilled officers can allow their egos to get in the way and raise tensions even to the point of lethality. Their focus is on taking down the subject,… Read More »