When it comes to security solutions, it’s not a one and done process. Whether you are installing a burglar alarm, activating surveillance cameras, or hiring an onsite Security Officer, you need a security service that will consistently meet your needs. Ongoing services require long-term support. 

Remote video monitoring from VirtuGuard™ is a proactive security solution that can keep commercial and residential properties secure 24/7/365. With VirtuGuard™ as your service provider, you’ll establish an enduring, trust-based partnership that comes with continuous care and strategic planning for existing and future needs. Continue reading to learn more about remote video monitoring and the value of long-term support. 

What is Remote Video Monitoring? 

VirtuGuard™ remote video monitoring is the process of trained security professionals monitoring a property in real-time using surveillance cameras and other sensors and detectors. Artificial Intelligence (AI), advanced video analytics, and other security infrastructure and technology empower Virtual Guards to be alert to suspicious activity instantly.  

When an alarm is triggered and visually verified by Virtual Guards, they follow site-specific protocols to respond to and resolve incidents of varying significance. When an incident occurs, VirtuGuard™ responds appropriately, which might include: 

• Activating pre-recorded voice announcements or issuing live voice warnings through two-way audio speakers to deter trespassing, loitering, etc.  

• Conducting live voice warnings to engage directly with suspicious individuals, firmly instructing them to cease a behavior or vacate a premises  

• Alerting onsite security personnel or other staff of a potential or ongoing incident  

• Notifying and dispatching local law enforcement when appropriate 

VirtuGuard™ has its own in-house technology team to ease the onboarding process and begin protecting your property as quickly as possible. We work with your IT personnel or third-party technology integrators to ensure that the infrastructure and technology at your property is compatible with our Command Centers. 

24/7 Coverage and Support 

Technical issues or high-stakes incidents don’t always take place within business hours. VirtuGuard™ offers 24-hour coverage or can operate within set hours of a day or week. Not only do our Command Centers proactively monitor for suspicious activity, but Virtual Guards can also check the status of surveillance cameras and other technology, ensuring that no activity slips through the cracks. 

Should surveillance cameras go offline or other issues arise, our team starts taking steps instantly to correct the problem and prevent gaps in coverage. 

Direct and Consistent Communication 

The VirtuGuard™ team maintains consistent and timely communication with a company when onboarding a new site and beyond. You can expect to stay updated on each step of the process to officially begin receiving our remote monitoring services. 

During onboarding, we take note of your communication preferences and apply them when a security incident occurs or if any other issue arises. Each time an incident occurs, Virtual Guards generate a detailed report of the event, including surveillance photos and a breakdown of the steps taken to resolve an issue. If an incident requires immediate attention, Virtual Guards will notify the designated contact person, keeping them fully informed of activity occurring at your property. 

Should you have any questions, concerns, or changes to your service, VirtuGuard™ is always reachable and responsive. 

Growth & Flexibility 

VirtuGuard™ isn’t a one-size-fits-all solution. We know that each property and each client have different technologies, different needs, and different security concerns. Our technology team and your assigned sales representative work closely with you to develop a unique, customized solution.  

Whether your property has 5 cameras or 50 cameras, whether you need overnight or 24/7 monitoring, or whether you want to prevent theft, trespassing, vandalism, or all of the above, we work closely with you to design a solution fit for your specific needs. 

We also know that your needs or situation may change after we begin providing our remote video monitoring services. Our security solutions can evolve with your business. Whether your monitoring hours change, you install more cameras or devices, your activity levels increase, or there is another change that might affect your security solution, we can alter your solution to better suit your needs. 

100% Satisfaction Guarantee 

VirtuGuard™ does not and will never require long-term contracts. Unlike our competitors who often require 3-5 year contracts, we operate on a month-to-month basis. We’re committed to exceeding your expectations and we’re incentivized to keep your business by catering to your needs and exhibiting the value of our services. 

Prioritize Long-Term Support When Choosing a Security Solution 

When choosing a security solution for your commercial or residential property, consider the long-term support each provider does or does not offer. VirtuGuard™ works to build a trust-based relationship with each client and support them with their existing and future security needs. 

If you’re interested in learning more about remote video monitoring and the importance of long-term support, complete the contact form below.