Eyeforce was founded in 1998 as a video monitoring company and was eventually acquired by Becklar Enterprise Monitoring. As part of an enterprise, Eyeforce can utilize additional support and services from other organizations, AvantGuard and Armstrongs. A defining feature of Eyeforce is that they act as a dealer for other companies and even offer marketing support.
Command Center Locations
Eyeforce has several Global Security Operations Centers (G.S.O.C) across North America. The company reports that their primary G.S.O.C. provides “Instantaneous Situational Awareness Threat Intelligence,” where threats are detected, and risks are mitigated. Additionally, Eyeforce also utilizes Secondary Redundant Centers/Disaster Recovery locations.
The VirtuGuard™ Command Center is located in Athens, Georgia. Onsite operations managers and security experts work directly with Monitoring Agents during their shifts, providing support and guidance for more complicated incidents. This hands-on approach to training and management empowers our Agents constantly improve response times and resolutions.
Equipment and Hardware
Eyeforce reports that their services can be deployed with “any temporary or existing video camera surveillance system” at a client’s location.
VirtuGuard™ is compatible with dozens of the top camera manufacturers and other security infrastructure providers. Whether a client has analog cameras or IP cameras, the VirtuGuard™ Technology Team will take all necessary steps to connect to existing equipment, rather than requiring equipment upgrades.
If a client does not have existing equipment, VirtuGuard™ does not install cameras, but we partner with installers and integrators across the United States to ensure that clients receive reasonable and reliable products and services.
Law Enforcement Liaison
BOS Security has over thirty years of experience in providing physical security services and our team consists of several retired law enforcement officers. This valuable experience enables ongoing relationships with local law enforcement agencies, which ensures effective responses to your property when VirtuGuard™ calls to report an incident.
When establishing and maintaining these relationships, VirtuGuard™ explains that Agents only call when active criminal activity is detected on a client’s property, improving police response times. Our Agents can stay connected to dispatchers while criminal activity is transpiring, relaying real-time information on the movements of perpetrators, as well as potential threats to officers, giving police added safety as they respond.
Our team’s experience with law enforcement influences our quality control. Retired law enforcement officers conduct daily reviews of calls from the night before. They use these recordings as training opportunities to improve our Agents’ responses to future calls.
Agent Training
Eyeforce does not provide information on the training their personnel undergo on their website.
When a new VirtuGuard™ Agent is hired, they complete extensive initial training to become familiar with each VMS and protocols for various incident scenarios. Agents will also undergo required continuous training to constantly improve their response times and outcomes.
Additionally, our team’s experience with physical guarding and law enforcement shapes the training of our Agents. We offer courses in report writing and train our Agents how to communicate effectively with onsite Security Officers and law enforcement.
VirtuGuard™ creates a designated line for each client. Anytime a call comes into the Command Center from that location, Agents know exactly where it’s coming from, further decreasing response times.
VirtuGuard™ Agents have fewer assigned sites, allowing them to conduct proactive virtual patrols in between triggered alarms. Agents have more time to designate each client and each incident that is detected, allowing them to respond quickly to prevent or resolve criminal activity.
Contract Length
Like most remote monitoring service providers, Eyeforce requires their clients to opt-in to a 3-year contract. The problem with long-term contracts is that if a client does not feel their services are meeting their security needs, there are little incentives for improvements to be made. Should a client wish to end their contract early, they may face costly legal expenses or remain on an unsatisfactory contract.
VirtuGuard™ operates on a month-to-month contract, setting us apart from our competitors. Our remote video monitoring services evolve with your business’s evolving security needs. Our Command Centers can easily integrate added surveillance cameras and technology and can adjust monitoring as activity rises or falls.
VirtuGuard™ has a 100% satisfaction guarantee. If you are not pleased with our services, you are not locked under a binding contract. VirtuGuard™ personnel work closely with clients to ensure that every security concern is addressed and reduce crime or unwanted incidents.
VirtuGuard™ Outperforms Our Competitors
When stacked against our top competitors, VirtuGuard™ remains the most flexible, affordable, and customizable remote monitoring service on the market. With the hands-on approach of a small business and the resources and expertise of a large business, VirtuGuard™ caters to each client’s unique needs.
To learn more about our dependable video monitoring services, complete the contact form below to speak with a sales representative.