If you have researched security guard companies lately, you might be overwhelmed by options. There are any number of agencies to choose from, but the quality can vary widely. If you need to add to security for your commercial, corporate or government organization, how can you be sure you chose the best security company rather than ending up with one that underperforms such a vital service?
Look for companies with these 7 qualities:
Rigorous screening process
You can’t afford to trust the protection of your people and property to security guards who are not properly vetted. Ask security companies on your shortlist about their interview process. Does it include behavioral and situational questions as well as a deep dive into job history, professional skills and experience? Do they check references and conduct background checks, psychological assessments and drug tests? It’s the minimum you should expect from those in a position of trust.
Commitment to training
Every guard should be thoroughly trained before they set foot on your property. They need initial training to ensure they are adept in security basics, training on the specifics of your location and any special considerations. They also need ongoing training to keep their skills up-to-date. They must be trained in emergency preparedness, terrorism response, incidence command.
Customer service focus
One of the most important qualities of an effective security guard is the ability to inspire confidence. Their first priority should be to protect the people they serve. They don’t just guard against intruders, they give people peace of mind. They should be alert and attentive without treating everyone they encounter like a suspect.
Security professionals can gain experience from a variety of sources from the military to law enforcement to previous security jobs. Ask the company what experience they require from their guards and how they train and mentor new hires. Armed guards, in particular, need a high level of experience.
Ask for references and research online to investigate their reputation in the community. Look for articles about their performance and read any testimonials or reviews. Check for awards, recognition, and community presence that demonstrates they are trusted in the community they serve.
The best security companies will be able to offer services to adapt to your specific needs. If you need a guard of a high level of discretion or a specific temperament for a sensitive assignment a specialized agency should be able to provide them. Some agencies offer armed guards or remote guarding solutions that work in conjunction with on-site guards.
Compliance & Insurance
Does the company adhere to local, state and federal laws and regulations? Are they licensed? The company should also be able to present proof of adequate insurance coverage. It should include liability, bond and workers’ compensation.
BOS Security has the qualities needed most today!
From VirtuGuard™, our remote security monitoring service to armed and unarmed guards, we provide commercial, corporate or government clients with the security they need to keep people and property safe. If you would like to know more about what we can do for you, please contact the experts at BOS Security today.