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Everything You Need to Know About Virtual Doorman Services

Introducing New Call Answering Services

The VirtuGuard™ virtual doorman is a service that remotely manages building security and access. It operates through video intercoms and security cameras monitored by remote operators. This setup offers enhanced security, convenience, and reduced costs. In this article, we will explore how virtual doorman services work, their key features, and their benefits over traditional doorman services.

Key Takeaways


Have you ever pondered the evolution of front door security and how it shapes the experiences of residents and visitors within a building? Virtual doorman services have emerged as a groundbreaking solution that bridges the gap between the need for a secure access system and the desire for a cost-effective service. Pioneered by Colin Foster in 1997, these services now offer a myriad of benefits, from receiving packages to managing guest entry, all while keeping an ever-watchful eye on the building through security cameras.

Whether you’re a property owner or a manager, understanding how virtual doorman services can enhance your building’s operations is pivotal in an era where efficiency and security are paramount.

Understanding VirtuGuard™ Virtual Doorman Services

Illustration of a modern apartment building with a virtual doorman system

At its core, the VirtuGuard™ virtual doorman is a sophisticated blend of technology and personalized service, designed to manage building security and access remotely. Unlike traditional doorman services that rely on a physical presence at the front door, virtual doorman systems utilize a combination of hardware and software operated by remote professionals to provide a secure and welcoming environment for residents and visitors. Some key features of a virtual doorman system include:

  • Video surveillance and monitoring
  • Remote access control
  • Package delivery management
  • Visitor management and screening
  • Emergency response capabilities

By implementing the VirtuGuard™ virtual doorman system, building owners and property managers can enhance security, improve convenience, and reduce costs associated with traditional doorman services.

But what exactly makes VirtuGuard™ virtual doorman services stand out, and how do they offer a superior experience not just for residents, but also for those managing the property? Let’s delve into the operational aspects that make these systems a smart choice for modern buildings.

How VirtuGuard™ Virtual Doorman Systems Operate

Discovering how VirtuGuard™ virtual doorman systems maintain the delicate balance of accessibility and security is akin to peering behind the curtain of a well-orchestrated performance. These systems are not standalone gadgets but a coordinated network of remote operators, video intercoms, and command centers that work in harmony to facilitate secure and convenient building access through an access control system.

Remote Operators

The crux of virtual doorman services, such as remote doorman, lies with remote operators, the vigilant guardians who monitor the premises through an array of security cameras. When a visitor presses the Virtual Doorman call button, these operators spring into action, receiving alerts and live video feeds to verify whether the visitor is expected or not. This efficient process is the essence of both remote doorman service and remote doorman services.

The operators’ role extends beyond mere surveillance; they control access and act as gatekeepers who ensure that only authorized personnel, be it delivery people or dog walkers, gain entry into the building.

Video Intercom System

Integral to the virtual doorman service is the video intercom system, a technological marvel that serves as the primary point of interaction between visitors and remote operators. It’s through this system that visitors can be visually and audibly verified, and doors can be unlocked remotely, providing a seamless entry experience.

Moreover, the smart video intercom system, acting as a security system, is an essential tool for residents, offering the convenience of remote access management and the assurance that their home is well-protected.

Command Center

Illustration of a command center for remote doorman services

At the heart of the virtual doorman service is the VirtuGuard™ Command Center, where the pulse of the building’s security and access control is monitored. Here, in this nerve center, trained operators keep a vigilant watch over the comings and goings at the front door, ensuring that only authorized individuals step foot into the building.

The command center isn’t just about monitoring; it’s a sophisticated hub that integrates various security measures to create a safe and secure environment for all residents.

Key Features of Virtual Doorman Services

Beyond the fundamental operations, virtual doorman services offer key features that cater to the nuanced needs of modern living. These features include:

  • Package receiving
  • Managed guest entry
  • Surveillance technology
  • Additional services such as Red Hat Concierge, which can handle a variety of resident requests.

Security Cameras

Security cameras are the vigilant eyes of the virtual doorman service, providing a visual record of all activities at the building’s access points. Their presence serves as a deterrent to unwanted visitors and ensures that, should any incident occur, there is a clear record to aid in investigations, with images stored for approximately 100 days for added security.

Benefits of Using Virtual Doorman Services

Embracing virtual doorman services unlocks a suite of advantages, ranging from bolstered building security to financial incentives. Notably, properties equipped with these services have seen an increase in value, illustrating the tangible benefits they bring to both residents and property managers alike.

Enhanced Building Security

Enhanced building security is at the forefront of the benefits provided by virtual doorman services. Through meticulous visitor verification and the coordination with existing security measures, these systems ensure a fortified front door against intruders. Command center operators play a pivotal role in this ecosystem, alerting property managers to any suspicious activity, thereby bolstering the safeguarding of the building.

Cost-Effective Solution

A cost-effective solution is a defining feature of virtual doorman services. By eliminating the need for physical staff at the door, these systems offer high-end amenities without the high-end price tag, revolutionizing personal services in the real estate market.

Moreover, the affordability extends to installation costs, which start at a competitive rate, making these systems an attractive option for buildings of all sizes.

24/7 Access Control

The promise of 24/7 access control is not just a convenience but a necessity for today’s fast-paced lifestyle. Virtual doorman services deliver on this need, offering residents and property managers the assurance that access to their building is securely managed at all times, thanks in part to technologies like facial recognition and electronic tags.

Virtual Doorman vs Traditional Doorman

When weighing virtual doorman services against traditional doorman services, the difference is stark, both in terms of cost and the breadth of benefits offered. Where traditional doorman services come with a hefty annual price tag, virtual doorman services present a compelling alternative, providing similar or enhanced services at a fraction of the cost.

Moreover, the scalability and 24/7 availability of virtual doorman services make them a smart choice for properties looking to offer premium services without compromising on budget constraints.

Managing Deliveries with Virtual Doorman Services

Managing deliveries efficiently is a hallmark of virtual doorman services. With the ability to grant access to delivery people at any hour, these services ensure that residents never miss a package, while also addressing the security of deliveries by:

  • Directing them to secure storage rooms
  • Providing secure access codes for delivery personnel
  • Notifying residents of package arrivals through text or email notifications

Residents are promptly notified of their packages’ arrival, adding a layer of convenience to the delivery process as they accept packages.

Integration with Property Management

The integration of virtual doorman services with building management systems is seamless, offering a customizable service that adapts to the specific needs of residents, whether in a small building or a multi-unit complex. With the Building Manager Portal, property managers are afforded a comprehensive overview of the building’s operations, aiding in everything from service calls to day-to-day management tasks.

Choosing the Right Virtual Doorman Solution

Selecting the right virtual doorman solution is a critical decision, one that requires careful consideration of factors such as cost, automation level, customization options, and support services.

Factors to Consider

When considering a virtual doorman service, it is essential to weigh the total cost of ownership, including upfront hardware costs and ongoing subscription fees. Additionally, determining the balance between automation and human-operated services is key to ensuring that the chosen solution meets the specific needs of the building and its residents.

In the marketplace, several providers stand out for their offerings of virtual doorman services. Carson Living, for example, offers an integrated solution for smaller buildings, while Virtual Doorman has established itself as a pioneer in providing a cost-effective alternative to traditional doorman services.

Another noteworthy provider is VirtuGuard™, whose Command Center is compatible with major equipment brands and offers comprehensive services.


To sum up, virtual doorman services represent a technological leap forward in building access and management, offering enhanced security, cost savings, and convenience that resonate with the modern lifestyle. As property values rise and the demand for efficient management solutions grows, these innovative systems stand poised to redefine what it means to secure and manage a property.

Frequently Asked Questions

What is a virtual doorman?

A virtual doorman is a comprehensive system that uses hardware, software, and remote operators to manage building access and security remotely, including features like video intercoms and mobile apps for property management.

How do VirtuGuard™ virtual doorman services enhance building security?

Virtual doorman services enhance building security by verifying visitor identities, coordinating with building security, monitoring access points with surveillance cameras, and alerting property managers to any suspicious activity. This ultimately ensures a more secure environment for residents and visitors.

Are virtual doorman services cost-effective compared to traditional doormen?

Yes, virtual doorman services are cost-effective compared to traditional doormen as they provide high-end amenities at a fraction of the price, significantly reducing staffing costs.

Can virtual doorman services be integrated with existing property management systems?

Yes, virtual doorman services can be integrated with existing property management systems, providing customized services and a centralized portal for managing building operations.

What factors should be considered when choosing a virtual doorman service?

Consider the total cost of ownership, level of automation and human interaction, customization options, and availability of 24/7 support and backup systems when choosing a virtual doorman service. These factors will help you make an informed decision about which service best fits your needs.


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