Birdseye Security Alternative 

Birdseye Security was first created in 2005 to address shrinkage and facility operations issues within retail locations. In 2021, Birdseye officially began offering its security solutions to customers across the United States and Canada. 

In addition to live surveillance monitoring, Birdseye also offers Operations Management and Facility Administration services like inventory control, parking management, and safety equipment enforcement. 

BOS Security was founded in 1993 to address security concerns of businesses in Georgia. With over thirty years of experience in providing physical security guard services, government contracts, airport security, and security assessments across the country, BOS launched VirtuGuard™.  

Combining expertise of physical guarding, law enforcement, and surveillance technology, VirtuGuard™ offers remote video monitoring, video auditing, and related services.  

Command Center Locations 

Birdseye Security has offices in Chicago and Toronto. However, Birdseye Solutions also employs people in Serbia, outsourcing some positions to overseas workers. 

Headquartered in Athens, Georgia, VirtuGuard™ exclusively hires employees in the United States and will never outsource work from overseas. We serve clients across the U.S. and Canada, and we also have technological capabilities to monitor international client sites. 

Equipment and Hardware 

Birdseye Security does not indicate which surveillance manufacturers are compatible with their monitoring services.  

Meanwhile, VirtuGuard™ is compatible with almost any camera manufacturer and Video Management System (VMS). Our Command Center is equipment-agnostic, meaning we can integrate with technology manufacturers and service providers that best suit each client’s needs. Additionally, if a client does not have existing security equipment, VirtuGuard™ partners with security installers and integrators across the country to select and install the best equipment and technology possible. 

Law Enforcement Liaison 

Birdseye Security can call local police with a verified emergency detected on their client’s property. 

VirtuGuard™ has an established management team of several retired law enforcement officers who provide valuable experience in building and maintaining relationships with local law enforcement agencies. With over thirty years of experience in providing physical security services and security assessments, BOS Security builds off this expertise to shape VirtuGuard™ remote guarding. 

When an incident occurs and cannot be resolved by onsite Security staff or Voice Down announcement, Monitoring Agents will report ongoing illegal activity to local law enforcement. When establishing and maintaining these relationships, VirtuGuard™ explains that Agents only call when active criminal activity is detected on a client’s property, improving police response times. Our Agents can stay connected to dispatchers while criminal activity is transpiring, relaying real-time information on the movements of perpetrators, as well as potential threats to officers, giving police added safety as they respond.    

Our team’s experience with law enforcement influences our quality control. Retired law enforcement officers conduct daily reviews of calls from the night before. They use these recordings as training opportunities to improve our Agents’ responses to future calls. 

Agent Training 

VirtuGuard™ Management has developed extensive training materials and processes for new and existing Agents. When a new VirtuGuard™ Agent is hired, they complete extensive initial training to become familiar with each VMS and protocols for various incident scenarios. Agents will also undergo the required continuous training to constantly improve their response times and outcomes.  

Additionally, our team’s experience with physical guarding and law enforcement shapes the training of our Agents. We offer courses in report writing and train our Agents how to communicate effectively with onsite Security Officers and law enforcement.  

VirtuGuard™ creates a designated line for each client. Anytime a call comes into the Command Center from that location, Agents know exactly where it’s coming from, further decreasing response times.  

VirtuGuard™ Agents have fewer assigned sites, allowing them to conduct proactive virtual patrols in between triggered alarms. Agents have more time to designate each client and each incident that is detected, allowing them to respond quickly to prevent or resolve criminal activity. 

Contract Length 

Most monitoring companies, including Birdseye Security, require a 2–5-year service contract. These binding contracts can be accompanied by costly early termination fees if a client is not satisfied with their services. 

Meanwhile, VirtuGuard™ operates on a month-to-month contract with a 100% satisfaction guarantee. Our remote video monitoring services evolve with your business’s changing security needs. Our Command Centers can easily integrate added surveillance cameras and technology and can adjust monitoring costs as activity rises or decreases.   

If you are not 100% satisfied with our services, you are not locked in a binding contract. Our team works closely with clients to ensure that every security concern is addressed and reduce crime or unwanted events. 

Protect Your Property and Assets with VirtuGuard™ 

VirtuGuard™ provides the optimized services of a large international corporation while offering the personalized touch of a small family-owned business. Our team of physical guarding, analytic, and monitoring center experts customizes a security solution for each client based on their property and security concerns. Whether your site is in a high-traffic or low-traffic area, or if your business requires 24/7 or after-hours monitoring, VirtuGuard™ keeps your people, property, and assets protected. 

Utilizing Artificial Intelligence and other advanced analytics, VirtuGuard™ can detect suspicious or unwanted activity at any time of day or night. Based on activity levels of your property, we offer a dynamic monthly pricing model that is adjusted for fluctuations in activity and the number of cameras that are monitored. 

Security is not a one-size-fits-all solution and VirtuGuard™ recognizes that each business will have different security needs. We provide the reliability of a national security firm with the personal touch of a small, family-owned business. Our team is always reachable and eager to exceed your expectations while keeping your property, people, and assets secure. Your security needs will inevitably change as your business grows and VirtuGuard™ is dedicated to evolving with you. Learn more about what VirtuGuard™ can do for your business and get started today by completing the contact form below.