Who is responsible for handling on-site incidents is less important than establishing a hierarchy so that someone is responsible. When managing an on-site incident, it is essential to establish a point person who will be responsible for coordinating a response. The best choice will vary depending on your business. It is a decision you must make for yourself, considering all risk factors. On the one hand, the virtual monitoring agency will have a bird’s eye view of all the interactions at your location and may have a more comprehensive vision of what is going on. On the other hand, guards on-site may have a pre-existing relationship with law enforcement, especially if your business is located in a small community where everyone knows each other.
Consider The Nature Of The On-Site Incident
For example, in the case of a hazardous materials spill, you’ll want any on-site guards to evacuate the area as quickly as possible to protect themselves from harm. Remote guards can still take control of the overall scope and communicate what is going on in real-time with first responders. Accurate information can tell police, fire and rescue what they need to know to protect themselves with PPC, approach from the lowest risk direction or ensure they have adequate backup and equipment.
Remote Guards Can See The Big Picture
Virtual security monitoring gives security officers eyes virtually everywhere on the property. Remote guards can communicate with the officer on the scene, reporting conditions or updates from multiple locations at once, giving the officer information they need to coordinate with police or first responders. Remote guards can quickly alert on-site guards or law enforcement to an intruder’s location so they can be intercepted and apprehended.
On-Site Officers Can Leverage Remote Input
Remote monitors can inform them of conditions, events and incidents over the entire property. The closest or most appropriately trained guard can respond as needed. On-site guards know the building and surrounding property. While remote guards must rely mainly on their vision, the security guards stationed at the location can put all their senses into play to detect anomalies on site.
Contact BOS Security For An Evaluation
Remote guarding can ensure you have a comprehensive view of what is happening on your property at all times. Combining their vision with the insights of your in-person security officer can ensure every incident is well managed and your business is protected. Find what BOS Security and VirtuGuard™ remote guarding services can do for you. Contact BOS Security at 404-793-6965 to learn more.