ECAM Live Monitoring Alternative 

ECAM is a global video security provider. ECAM was established in 2024, after ECAMSECURE (a Garda World company) merged with Stealth Monitoring. ECAM positions itself as “America’s Largest Video Security Provider,” offering live surveillance solutions powered by AI.  

While being a large, international company can be beneficial, there are also many disadvantages to remote video monitoring customers who work with a provider of this size. 

VirtuGuard™  is a remote video monitoring service offered by BOS Security. VirtuGuard™ is headquartered in Athens, Georgia and serves clients across North America with plans to expand our reach. 

VirtuGuard™ is unique because it stems from an established physical security provider with over 30 years in the security industry. VirtuGuard™ combines this extensive experience with experts in emerging technologies and Command Center management. 

This article will discuss the differences between ECAM and VirtuGuard™, and how these differences should be considered when looking for a remote video monitoring provider. 

RVM Command Center Locations 

ECAM headquarters are in Dallas, Texas, and the company also has regional offices and monitoring centers in the United States and Canada.  

VirtuGuard™ monitoring Agents are typically native English speakers, easing communications with callers, Security Guards, Police Officers, and more. Misunderstandings that could cause delays or derail resolutions are greatly reduced. 

Agents are familiarized with each client’s property and the communities they exist within. VirtuGuard™ establishes close relationships with local law enforcement agencies to respond quickly to incidents and reduce delays.   

Remote Video Monitoring Equipment and Hardware 

ECAM reports that they can seamlessly integrate with their clients’ existing camera network. ECAM can monitor third-party cameras, devices, and video management systems to detect and respond to incidents. 

VirtuGuard™ is equipment agnostic – we work with hundreds of major camera manufacturers and can likely work with your existing equipment, reducing your costs. Our Technology team integrates clients’ existing or new security cameras and other infrastructure into our Command Center to capture and prevent incidents.  

In addition to working with existing security technology, VirtuGuard™ can add on-site edge devices as needed to leverage several cloud-based services to enhance detections and enable faster responses. Even after a client has been fully onboarded, our Technology team continues to introduce innovative technologies to improve efficiency and Agent responses. 

Installations & Partnerships 

ECAM offers a white-label partnership program for integrator companies. The ECAM white-label program allows integrator partner companies to sell ECAM video monitoring solutions and related services under their own company. ECAM still conducts the live monitoring services and response while the partner company owns the contract and the client relationship. 

This allows integrators to expand their service offerings without having to invest in building or establishing their own remote video monitoring services and the extensive infrastructure it requires.   

However, the ECAM white-label program has a major disadvantage for their integrator partners. ECAM also designs and installs surveillance cameras and systems and offers system monitoring and maintenance for their clients. This means that ECAM is competing with their own integrator partners for installation contracts. 

ECAM presents its white-label program to be exclusively beneficial for their integrator partners, stressing that their program allows them to expand into service areas they otherwise wouldn’t be able to establish. But their integrator partners, especially small/medium-size businesses, face a significant disadvantage in competing with a global company for installations.   

On the other hand, VirtuGuard™ is not in the business of manufacturing or installing security equipment. We will never compete with our integrator partners for installation projects.  

Additionally, VirtuGuard™ offers both white-label partnerships and referral partnerships under our Channel Partner Program. We have options available to best suit each partner’s capacities and capabilities. Under our partnerships, our integrator partners can expand their service offerings without the risk of competing for installation projects. VirtuGuard™ will even refer our clients in need of installation services to our partners. 

Contract Requirements 

ECAM does not list their contract requirements on their website. However, Stealth Monitoring previously required clients to sign long-term contracts, locking them into 3-5 years of live monitoring services. 

When clients have concerns that their monitoring services are not meeting their security standards, there is little incentive for improvements to be made. If a client wishes to end their service agreement due to dissatisfaction with the service, budget constraints, or other concerns, they may have no choice but to remain in the contract or face costly legal expenses.  

Unlike our competitors, VirtuGuard™ operates on a month-to-month contract. As a business’s security needs evolve, our remote monitoring services can evolve with them. Our Command Centers can easily integrate added surveillance cameras or technology and can adjust monitoring as activity rises or decreases.   

VirtuGuard™ has a 100% satisfaction guarantee. If you are not pleased with our services, you are not locked under a binding contract. VirtuGuard™ personnel work closely with clients to ensure that every security concern is addressed and reduce crime or unwanted incidents. 

ECAM vs. VirtuGuard: Choose VirtuGuard™ to Protect Your Property 

VirtuGuard™ remote monitoring provides the reliability of a national security firm combined with the personal touch of a small, family-owned business. Our team is always reachable and eager to exceed your expectations while keeping your property, people, and assets secure. Your security needs will inevitably change as your business grows and VirtuGuard™ is dedicated to evolving with you. Learn more about what VirtuGuard™ can do for your business and get started today by completing the contact form below.